Contact Us

This page explains how to contact the editorial team at Top Online Casinos, what we can help with, and — just as important — what we cannot. Most messages we receive are about free spins no deposit offers: whether a promotion is still live, why the spin winnings did not convert to cash, or why an account was blocked at withdrawal. Those questions have different answers depending on who you actually need to talk to, so read the sections below before you write.

Who to contact, and for what

We are a research and comparison publisher. We do not operate casinos, hold player funds, issue bonuses, process withdrawals or have access to any account you hold with an operator. Sending us your account number or a screenshot of a pending payout will not speed anything up.

Your issue	Who handles it
A bonus we list looks wrong, expired or has changed terms	Our editorial team — we will re-check and update the page
Free spins did not credit to your account	The casino's own support team, in the first instance
Withdrawal is delayed or documents were rejected	The casino's support, then its formal complaints procedure
Complaint the casino will not resolve	The state regulator in the state where the site is licensed
Factual correction, source request or press question	Our editorial team
You want to stop gambling or set limits	Self-exclusion tools and support services — see below

You can reach the editorial desk through the contact form on boyopress.com. Include the page you are writing about, the operator name and the date you saw the information. We do not publish response-time promises we cannot keep; we read everything, and corrections take priority over everything else.

Commercial disclosure

Top Online Casinos earns commission when a reader signs up with some of the casinos listed on this site. That funding pays for the research. It does not buy a position in our rankings, a rating or a favourable write-up, and it does not stop us publishing a drawback. If you believe a listing reads like an advert rather than an assessment, that is exactly the kind of message worth sending.

Before you contact us about a free spins no deposit offer

A genuine no-deposit offer gives you spins or site credit without funding the account first. What it almost never gives you is unrestricted cash. Nine out of ten questions we receive about these promotions are answered by one of the terms below, so check them on the operator's own promotions page before writing:

1. Wagering requirement. Winnings from free spins usually carry a playthrough multiple — you must stake the winnings a set number of times before the balance can be withdrawn. No-deposit offers typically carry heavier requirements than deposit bonuses.
2. Cashout cap. Many no-deposit spins cap what you can ever withdraw from them, regardless of what you win.
3. Maximum bet while wagering. Exceed the per-spin or per-hand cap and the operator can void the bonus balance entirely. This is the single most common reason a payout is refused.
4. Eligible games. Spins are normally locked to one named slot. Table games and live dealer rooms often contribute little or nothing toward wagering.
5. Expiry. Spins and any bonus balance usually lapse within days, not months.
6. Verification. You will still need to complete KYC before any withdrawal, even if you never deposited.

If a listing on our site contradicts the operator's current terms, tell us. That is a correction and we will fix it.

The offers readers ask about most

Our contact form gets more mail about the top of our list than anything else, so here is a plain assessment of three of them. Ratings shown across this site are our own editorial scores, not customer-review averages, and every headline figure below is the operator's advertised offer rather than a tested outcome.

Raging Bull — 410% up to $10,000 + 50 Free Spins

It sits at the top of our list (editorial rating 10.0) largely because the spins are bundled into a very large headline match rather than dangled alone, which is what most readers searching for free spins actually end up taking. The practical point to understand: the 50 free spins here come attached to a deposit offer, so this is not a no-deposit promotion. The $10,000 ceiling also only applies if you deposit at the top of the range — most players will see a far smaller cash figure. Limitation: a 410% match on that scale almost always carries substantial playthrough, and the headline number tells you nothing about how long you have to clear it. Read the bonus terms in full, and check whether your preferred slots contribute at 100%.

Magician Bet — 101% No Wagering

Included because it answers the complaint we receive most often. A no-wagering offer means winnings are treated as cash rather than a locked bonus balance, which removes the playthrough trap that causes most withdrawal disputes. For a reader who has been burned by a spins bonus they could not clear, this structure is worth more than a bigger percentage. Limitation: the match is modest by comparison, and "no wagering" does not mean "no conditions" — minimum deposit, maximum bet and expiry rules can still apply, and the offer is not a free spins package. Editorial rating 9.8.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

This one names the game the spins run on, which is more useful than it sounds: knowing the title lets you check the slot's RTP and volatility before you accept, and it tells you the spins cannot be moved to a game you prefer. Rated 9.7 editorially. Limitation: single-game spins are a narrow offer. If Cash Chaser does not suit you — high-volatility slots can swallow 50 spins with nothing to show — the spins portion is close to worthless, and you are left evaluating the 375% match on its own terms.

Others you may be writing about

We also cover Uptown Aces (600% for new players), Card Crush (instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (250% deposit bonus up to 250 SC), BetUS (200% up to $4,000 for new players), Amazon Jackpots (4 posters, 40 free SC and a bonus wheel for $20), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins). Note that several of these are priced in sweeps currency (SC) or crypto rather than dollars, and that the Amazon Jackpots offer requires a $20 purchase — it is a paid package, not a free one. If any of these figures no longer match what the operator shows, that is worth a message.

Money questions we can and cannot answer

We can explain how casino money mechanics generally work in the US. We cannot see your balance, release a payment or overturn a voided bonus.

• Cost to take part. A no-deposit offer costs nothing up front. Every match bonus above requires a qualifying deposit, and minimum deposit thresholds are set by the operator — a bonus advertised as "up to" a large figure needs a correspondingly large deposit to reach it.
• Paying in. Debit cards are the most widely accepted method at US-facing sites. Credit card acceptance varies and some issuers decline gambling transactions outright. ACH bank transfer and online banking are common; wire transfer is usually reserved for larger amounts. E-wallet and PayPal availability differs by operator and by state, so check the cashier page rather than assuming. Some sites, including Bets.FM's advertised bonus, are denominated in crypto.
• Getting paid out. Withdrawals typically go back to the method you deposited with where possible. Expect a minimum withdrawal amount, a per-transaction or weekly maximum, and a review period before funds are released. Advertised speeds are marketing figures; actual timing depends on when verification clears.
• Fees. Many deposits are free but withdrawal fees exist at some operators, particularly on wires and on repeat withdrawals within a period. Check the cashier's fee schedule before choosing a method.
• Verification. KYC means submitting photo ID and proof of address; larger or unusual activity can trigger source-of-funds checks. This is a legal obligation on licensed operators, not an excuse to stall — but incomplete documents are the usual cause of a stuck payout.

What is actually on offer at these sites

If your message is "which of these has the games I want", here is the shape of the market rather than a catalogue we cannot verify:

• Slots — the bulk of every library, and where free spins are almost always redeemed. RTP and volatility vary widely between titles; both are usually published in the game info panel.
• Progressive jackpots — pooled prizes that grow until won. Often excluded from bonus wagering, and sometimes excluded from bonus play entirely.
• Table games — blackjack, roulette and baccarat, usually with low or zero contribution toward bonus playthrough.
• Live dealer — streamed tables with human croupiers. Rarely eligible for free spins offers.
• Mobile — most sites run in a mobile browser; dedicated casino apps are less universal. Check before assuming an app exists in your state.

Game fairness on licensed sites rests on certified random number generators and published RTP figures from the software providers, not on the casino's own word.

Sports betting and other product lines

Several operators we list run more than a casino. BetUS is the clearest example: sportsbook wagering sits alongside the casino, and sports and casino bonuses are usually separate wallets with separate terms — casino wagering rarely counts toward a sports bonus and vice versa. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes-style mechanics with coin and sweeps-currency packages rather than conventional real-money deposits, which changes how redemptions and eligibility work. If you contact us about a bonus, tell us which product it came from — it is a frequent source of confusion.

Legality, eligibility and where complaints go

Online casino regulation in the US is set at state level, not federally. A handful of states license real-money online casino play; many do not, and sweepstakes-style sites operate under a different legal footing again, with their own state-by-state exclusions. Accepting a customer from a state is not the same thing as being authorized to serve that state — verify licensing for your own location before you register, and treat any site's claim about availability as something to check rather than accept.

• You must be 21 or over to play at most US online casinos; some jurisdictions and products set 18.
• Accounts must be in your own name, and you will be asked to prove it.
• Bonus eligibility is usually limited to one per person, household, device and payment method.
• Gambling winnings are taxable income in the US; keep your own records.

For a dispute, follow the operator's published complaints procedure first and keep written records. If it is not resolved, escalate to the gaming regulator in the state that licensed the operator. We can point you toward the right escalation route, but we have no authority to compel any casino to act, and we cannot guarantee any withdrawal or outcome.

Support, limits and stopping

If gambling has stopped being entertainment, contact the operator before you contact us — deposit limits, loss limits, cooling-off periods and self-exclusion can all be set from within your account, usually immediately. State self-exclusion programs and blocking software cover multiple sites at once. Our responsible gambling guidance sets out the tools in more detail. Gambling is not a way to make money or fix a financial problem, and no bonus changes that.

How we assess what we publish

Ratings on this site come from documentary research, not from playing: we read published bonus terms, cashier pages, licensing information and complaints procedures, and we compare the advertised offer against the conditions attached to it. We have not deposited, played or withdrawn at these operators, and we do not present advertised speeds as measured results. Information on this page was last checked on Sep 25, 2026 by Miles Collins. Promotional terms change without notice, so the operator's own page is always the authority.

More about our approach is on the about page, and the rules governing use of this site are in our terms and conditions.

Contact questions we are asked most

Can you release my withdrawal or unlock my account?

No. We have no access to any casino account and no relationship with their payments teams. Contact the operator's support, then use its formal complaints procedure, then the state regulator.

Will you tell me which free spins offer pays out best?

We will not, because nobody can. Outcomes on slots are determined by a random number generator. What we can do is compare the conditions — wagering multiple, cashout cap, maximum bet and expiry — which is the part you can actually evaluate before you accept.

I found an offer term that differs from what you published. What do you need?

The operator name, the page on boyopress.com, the specific term and the date you saw it. A link to the operator's terms page helps most. Corrections are handled ahead of other correspondence.

Do you accept guest posts or paid placements in the rankings?

We do not sell ranking positions or ratings. Commercial partnerships exist and are disclosed, but they are negotiated separately from editorial and have no bearing on where an operator appears.

Can you tell me whether online casinos are legal where I live?

We can explain how state licensing works and what to look for, but we do not give legal advice and availability changes. Check your state's gaming regulator directly for the current position.

Choosing where to send your message

If the question is about a term we published, send it to us. If it is about money in an account, send it to the casino, and escalate to the regulator if the answer is unsatisfactory. If it is about your own gambling, the fastest route is the limit and self-exclusion tools inside your account. Take your time with the terms before accepting any spins offer — they cost nothing to read, and they are where the real conditions live.